Job description

Job duties and responsibilities include but not limited to:

Greet, communicate with, welcome and redirect guests

Answer incoming calls, accurately redirect them to appropriate parties when necessary

Answer common customers' questions

Address, resolve or report customers’ complaints

Receive letters, packages, timesheet, materials, employment verification requests and redirect them to appropriate destinations or notify concerned parties to pick up

Disseminate brochures, informational, legal and marketing materials, circulars, flyers, documents, paycheck/paystubs, etc.

Keep front desk organized, clean, tidy and replenished with all the necessary supplies

Maintain and update company phone directory

Monitor office supplies and make supply orders when needed

Assist in office/clerical work

Requirements and qualifications

Must speak English, Mandarin and Cantonese fluently; Spanish a plus.

Great interpersonal and communication skills

Pleasant and friendly manner and customer-oriented mindset

Hands on experience with office machines such as printer, scanner, fax, etc.

Computer and internet savvy; Knowledge of MS Office Suite (especially Outlook, Excel and Word)

Skilled with Adobe PDF editing

Strong sense of responsibility and fast responder

Ability to work in a fast pace work environment with good time-management skills

Critical thinker and problem-solving skills

Team player

In-depth knowledge of office management a plus

Take pride in front desk role and performance

1 year or more experience as Front Desk Representative or similar role preferred

High School diploma or higher preferred;

Work Remotely: No

Job Type: Full-time

Benefits:

401(k)
Health insurance
Paid time off

Schedule: 8 hour shift

COVID-19 considerations:

Personal protective equipment provided

Education:

High school or equivalent (Preferred)

Language:

Cantonese (Preferred)
English (Required)
Mandarin (Required)

Work Location: One location

•Please send Interested Positions and resumes to [email protected]